Weekend orders will be processed the next business day.
If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
We ship parts based on VIN #.
We can't guarantee fitment without VIN #.
All Non US Vehicles we cannot guarantee fitment based on VIN #.
We cannot take back any Windshield Glass Front or Rear.
If VIN # doesn't match part # for fitment we always ship based on VIN #
Depending upon location, ground shipments usually take 2-7 days.
Your order may be shipped Overnight for an additional cost.
Oversized shipments will be additional; you will be contacted prior to shipping for approval.
We cannot guarantee transit times for ground and oversize orders.
Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
We do not ship COD orders.
Customers that place phone orders are responsible for the parts that ordered on the invoice. If they differ in any way then it is the responsibility of the customer to let us know beforehand. If an exchange or return is necessary the customer will be responsible for return shipping.
We do ship Freight & LTL for bigger attachment parts and fully insure the products until signed off by the consignee at POD (Point of Delivery).
All Freight & LTL shipments will need to be delivered to Business, Commercial or Repair shop address. In the event this is N/A we can deliver to our terminal based on closest proximity within 30 mile radius.
We are one of the few online parts retailers that will ship Big Attachment Parts, Auto Glass, Doors, Hoods, Trunks, etc...Along with the shipping these parts comes the inherit risk of damage. Its crucial w/ Freight claims to make sure that the product(s) are inspected before accepting and signing off on the goods. Some claims such as concealed damage can be impossible to get approved with the customers prior authorization that the products were in good working use.
We cannot combine parts for multiple brands on the same order. These orders will have to ship separately and additional shipping charges are applicable.
Some claims do require customer to return the product in order for claim to be approved.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country and will be the responsibility of the recipient. International Orders that arrive damaged do require customer to return the product in order for claim to be approved.
International or Overseas orders where parts are defective or incorrect are eligible for warranty refund/exchange. Customer is responsible for return shipping.
